Dish Network Customer Support Chat

Welcome to DISH Network Chat.
(03) MKtech Charina B.TW8: Hi! How may I help you?
Gabriel Rodriguez: I signed up for service this summer and now with winter weather here every time it snows we lose our signal completely! What can we do?
(03) MKtech Charina B.TW8: I am sorry to hear that you are having an issue. I'd be happy to resolve that for you.
(03) MKtech Charina B.TW8: In order to do proper troubleshooting we need you to have access to your equipment. Are you currently at home?
Gabriel Rodriguez: how is that supposed to help with the snow?
(03) MKtech Charina B.TW8: I apologize for the inconvenience although it rarely happens that there's s signal loss due to the weather, but once bad weather had passed, automatically service will come back on.
(03) MKtech Charina B.TW8: If you're having some signal issues right now, we can perform some simple troubleshooting to try to fix it.
Gabriel Rodriguez: In my case it is not a rarety. When it snows I lose my signal. It's not snowing right now and the signal is fine.
(03) MKtech Charina B.TW8: I sincerely apologize for the inconvenience caused to you.
(03) MKtech Charina B.TW8: Is this a reoccurring issue?
Gabriel Rodriguez: Would you please pay attention to what I'm saying? I already answered this question.
(03) MKtech Charina B.TW8: Thanks for verifying these information.
(03) MKtech Charina B.TW8: If there's bad weather, the signal can be affected.
(03) MKtech Charina B.TW8: You said it only happens when there's snow.
Gabriel Rodriguez: I'm sorry to say this, but your ability to communicate in written English seems limited. I would like to continue this conversation with a manager.
(03) MKtech Charina B.TW8: After the bad weather has passed, the service will be back just like now.
(03) MKtech Charina B.TW8: I'm sorry if you feel that way.
(03) MKtech Charina B.TW8: Please give me 2-3 minutes while I connect you to an available Supervisor.

I should've asked for the supervisor to begin with.